YCPARMIA Video Library

1299

1299   Conflict Resolution for Supervisors   (DVD)

This program presents two step-by-step approaches to successful conflict resolution: Constructive Confrontation and Behavior Modification. Each approach is illustrated by a supervisor-employee interaction in which the supervisor takes steps to resolve the conflict.

The key training points in this video include:

• Explains when and how each technique should be used.
• Features three open-ended conflict resolution exercises, so that participants can analyze and discuss how they might handle the confrontations.
• Explores hidden agendas that come to the surface when employees are under stress.
• Illustrates how to get employees to talk through their frustrations.
• Discusses ways to create harmony and productivity in the workplace.

27 min.

American Training Resources