YCPARMIA Video Library

1297

1297   Recognizing and Defusing Aggressive Behavior   (DVD)

Incidents of workplace violence have become so common, that only the most shocking now make national news. This program is designed to make supervisors more aware of the issues related to workplace violence.

The key training points in this video include:

• Common causes of violent and aggressive behavior.
• The destructive results that even mild forms of this behavior can create.
• How managers can recognize, diffuse and prevent aggressive and dysfunctional behavior.
• Taking the legal, operational and psychological implications into account.

26 min.

American Training Resources